Wednesday, June 17, 2009

SunCaost Casino takes my credits

As former Deputy Mayor of Durban and member of the Durban Publicity Association and Durban for the Olympics Committee, I am usually one to publicise the good about our city.

However the local
SunCoast Casino and Entertainment Complex comes in for stern criticism for deleting the credit balance on my casino card and then after a protest offering to re-instate half of the balance.

This is unacceptable.

I am not a gambler at heart but as a member of
Gold Circle Racing I like to entertain clients and guests in their private suites at the Horse Racing complex just down the road from our Guesthouse.

In turn the Horse Racing club and the Casino have a joint agreement to promote their respective facilities which grants free betting vouchers to their members each alternate month.

I usually enjoy the facilities at the Casino complex which includes restaurants, beach access, movies and entertainment, and I took up their betting offer prior to the expiry of the voucher period. I traded the voucher in and the credits due were loaded on to my Club Festival Card. Similarly you can load cash on to your card as well as winnings and then carry this card around or even leave the casino and return when you wish to resume your gambling.


Imagine my surprise when I returned this week and found that my credit balance had been wiped out by the casino!! R0; zero on the card. I see credits on my card as my cash and taking them away in my view amounts to theft of this money by the casino.
The casino's response is absolute nonsense - the printed terms and conditions on the voucher indicated that the voucher was valid for the limited period only, and I maintain that I surrendered my voucher within the validity period and that once the credits were loaded on my card, ownership of those credits and the funds they represent passed to me and may not be unilaterally cancelled by them.
I challenged the casino on this and their view is that because I didn’t spend the credits by the date that the voucher expired, they were entitled to zero the remaining credits on my card.


I don’t believe members of the public are aware that the casino has control over the money loaded on to their Club Festival cards and that the casino can tamper with their balances and by the click of a button alter those balances and I feel a public awareness campaign needs to bring this to the public’s attention. I am dissatisfied with the way in which my challenge was brushed off by them and I was offered 50% of the credit value.
* SunCoast Casino have since apologised and are re-crediting my account with the exact amount of their debit. *

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