However the local SunCoast Casino and Entertainment Complex comes in for stern criticism for deleting the credit balance on my casino card and then after a protest offering to re-instate half of the balance.
This is unacceptable.
I am not a gambler at heart but as a member of Gold Circle Racing I like to entertain clients and guests in their private suites at the Horse Racing complex just down the road from our Guesthouse.
In turn the Horse Racing club and the Casino have a joint agreement to promote their respective facilities which grants free betting vouchers to their members each alternate month.
I usually enjoy the facilities at the Casino complex which includes restaurants, beach access, movies and entertainment, and I took up their betting offer prior to the expiry of the voucher period. I traded the voucher in and the credits due were loaded on to my Club Festival Card. Similarly you can load cash on to your card as well as winnings and then carry this card around or even leave the casino and return when you wish to resume your gambling.
Imagine my surprise when I returned this week and found that my credit balance had been wiped out by the casino!! R0; zero on the card. I see credits on my card as my cash and taking them away in my view amounts to theft of this money by the casino.
I don’t believe members of the public are aware that the casino has control over the money loaded on to their Club Festival cards and that the casino can tamper with their balances and by the click of a button alter those balances and I feel a public awareness campaign needs to bring this to the public’s attention. I am dissatisfied with the way in which my challenge was brushed off by them and I was offered 50% of the credit value.